Below you can find our handy FAQ section. If you don’t find what you’re looking for go ahead and contact us, our customer support team would be happy to help you.

Get Started

In order to sign up for a WallexExchange profile, you can use the following link: https://exchangewallex.com/registration. You can as well find the sign up form on the WallexExchange web page https://wallexexchange.com/  by clicking on the button Signup or via the drop-down menu click on the section CryptoExchange.

In order to complete your registration, please fill in the sign up form, completing your email address and a secure strong password to protect your account. 

Make sure that you have read the Terms and Condition and Privacy Policy and ticked the agree boxes so that you can proceed to the second stage – activation. 

Immediately after you have completed the above indicated steps, an activation email will be sent to you. Please make a click on the activation link and you will be forwarded to your profile account page and you can get started.

Once your account is activated, to begin trading, exchanging and using all functionalities, you will need to complete the verification process.

The verification section is the most important section for your security. It has three areas: personal information, account information, verification status. You have to fill in the form to access the full functionality of the WallexExchange.

Follow the steps below to access the verification page and proceed:

  • Log into your account at https://exchangewallex.com/
  • Click on your profile button on the upper-right corner of the page.
  • Select the “VERIFICATION” option from the menu and follow step by step.

 Each level enables more funding options and higher limits.

Note: Due to the international and local financial regulations, have in mind that there are a few geographic restrictions for the provided services.

After clicking on the Verification from the Dashboard, please go through all steps, one by one starting by inserting your personal information. 

  1. Form step: Fill in the form fields with your personal information. 
  2. Names, Date of birth, Country, Address, Postcode, City, Cell number
  3. Freshdesk step: An email with all the details will be sent to you, including KYC (Know Your Customer) form, where the necessary documents can be inserted and uploaded. The KYC form allows you to confirm your personal information and upload documents such as ID card/Passport, Proof of Residence and a picture (selfie) with a ID card/Passport. 

To complete the steps accordingly, please follow the instructions indicated on the next page.

The Key-points of the interface include pass-through header in Personal Account. This will allow users to make deposits and view all the necessary information given from a Personal Account.

The navigation panel is in the top left corner. Generally, if you look at the screen, you will see that the most important information is easily accessible, while minor details complete the whole picture. 

The user information, status and activated functionality are now collected within a single block. A trader can easily view the essential account details.

My balances
This area shows your finance information. You can view how much money you have and your currency. Also, you can make deposits  or withdrawals via this section.

My Trading Fees
The section shows trade rate fees for each crypto or fiat currencies. You will pay these small commissions when you make trading operations.

My Trading Plans
This section shows the information about your  personal trading plan: name, period of expiry and fee rate.

My affiliates
You can open an affiliate page. This page contains the affiliate unique link and special buttons for sharing this link via the popular social networks, Twitter or emails. Also, there are affiliate fees for each pair on the page.

Please visit the Affiliate program section of our FAQ.

Payment Requests
When you open this page you can see the information about your transactions: deposits or withdrawals. The page displays information by the type of transactions, currency and the date of the creation.

Transactions
This section shows the trader’s operations by the type of transactions, currency, fee rate and remainders.

History
You can view your history of the trade orders by type of orders, rate, and date. For details and more information you can apply filters.

Orders
If you want to see the information about current orders you will open this page. The spreadsheet shows the information by the type of order, rates, price, and date. Also, you can cancel an order via this spreadsheet.

In WallexExchange you can choose from two different options for the Exchange interface: Classic Mode and Trade Mode. 

Find the best for you and use it at your convenience.

Stats
On the Stats part, you can see all the information needed about current markets, analyze the price or trade’s history. You can also determine and examine it closely, opening as well the price via this chart. 

The exchange uses the most popular decision for traders –  https://www.tradingview.com/charts.

Order Book
The order book is your way to see the current orders and their sequence. The important add-on of this tool is the graphical chart which quickly provides information related to trends and comparisons by allowing for a global view of the data. With its help the trader can see trade volume and predict the trend of the price. For more comfort, the trader can set the digit capacity of an order and type of the chart: depth, volume and full hide from the section.

Order’s Panel

  1. When you use this functionality you can open the orders for buy or sell. In addition, you can input some different indicators, such as order’s volume or price. Also, the exchange has a few types of orders:
  2. Limit Order: This order applies to buy or sell currency by special price.
  3. Market order: This order applies to buy or sell currency according to the current moment of the market.
  4. Stop-Limit order: This order applies to buy or sell currency when the market has the necessary conditions and after that you can create an order to the market at a special price.
  5. Stop-Market Order: You can use this order to save your profit when the market goes in the opposite direction. In this case, you want to close the orders by the liquidity of the order book. For this situation, our exchange has this order’s type.

How it works:
For this order, you should input the amount of the currency and price. The system will place the market order when the market crosses this price.

For example:
Last Market Price: 1BTC/$10 000
The trader thinks that the market will increase to $12000. Also, he wants to insure his money if the market decreases (till $9000).

Then the trader inputs in the order’s form amount 1 BTC  and price $9000 and clicks on the Sell button. The order was placed.

It means:

  • If the market increases, the order stays as an activity.
  • If the market decreases and crosses $9000, the system places the Market order and sells this volume by the liquidity of the order book.
  1. Trailing-Stop Order:

In the previous order, we insure our money. 

We would like to suggest an option for increasing your profit if you make the right decision about the market’s trend. For this case, we prepared the Trailing-Stop Order. 

This order works with the same logic (Stop-Market Order) but it has an additional advantage.

To use this order, the trader should input the amount and a distance. The distance is the difference between the last price and the order of the distance. 

The order will follow the last price. It means, if the distance is zero, then the system places the market order (sell or buy). If the difference is more previous distance then the system recalculates the trigger price by the last price.

For example:
Last Market Price: 1BTC/$10 000.
The trader thinks that the market will increase to $12000. Also, he wants to increase his profit and input distance by $500. Then he clicks on the Sell button. The order was placed.

It means:

  • If the market increases to $11000, the system recalculates the trigger price to $10500 for this order. Then if the market decreases, the system places the market order by $10500.
  • If the market decreases and crosses the last price of $9500, the system places the Market order and sells this volume by the liquidity of the order book.
  1. Trailing-Stop Limit

When you place Trailing Stop Limit order, you should also indicate “limit offset parameter” (for buy order it means the distance from your stop-price, i.e the stop-price plus the value you have indicated; for sell order – the stop-price plus your value).

Let us consider a very simple example:
You put a buy trailing stop-limit order and once your stop-price is reached, your order makes it to your order book with added (for buy order) limit offset value.
For example, your stop-price was 100 and your limit offset was 10. Once market price takes the stop-price of your order, it goes to the order book priced 110.

If you put a sell order, the mechanism will work vice versa: once order stop-price is reached (100), your order will make it to the order book with price 90 (stop-price minus the limit offset value you have indicated).

We added a little hint in front of the limit offset field as well as in front of the distance field.

This mode is intended for a more comfortable display of information and operation access for it. If you would like to switch on this mode you can select it from the special header shown at the left upper corner of the page. Simply make a click on Classic Mode and via the drop-down menu you will see the Trade Mode option. 

This mode has a lot of very useful widgets which you can refer to in the Widgets section for more detailed information and for instructions on how to use them successfully.

Widgets

In order to make your work more comfortable, we provide you a night mode option. It uses a dark color and decreases the screen’s contrast and respectively eye strain and dry eye for some people who spend a lot of time staring at screens. 

As a result, you can have better readability at night and easier navigation due to less eye stress.

This option provides you with the opportunity to share a special market pair with somebody directly. Simply open the desired pair, copy the URL and share it with the person – easy and accessible for every client.

This widget is very important for the exchange’s navigation. It is easy and flexible as you are able to see the market’s information in a short time.

 This widget has the information about the currencies of the exchange, its volume, the last price and changes per 24h. With the help of this section, you can switch and filter by ALL, FAVOURITE, FIAT or special pairs. You can search by Volume or Change as well.

With the help of the History widget, you can view all your previous actions on the market.  

This widget has the history of the exchange by currency pair and a bookmark with your trading history – MY TRADES.

The order book widget helps you see the current orders and their sequence. The important add on of this tool is a graphical chart. With it’s help you can see the trade volume and predict the trend of the price. For more comfort, you can set the digit capacity of an order and type of the chart: depth, volume and full hide from the section.

This order book displays default functionality and groups decimals of currencies pairs.

We have reserved enough space for a candlestick chart. A trader can look at the chart to quickly see and understand the current situation.

We use the excellent TradingView solution. Accordingly, you can customize your charts by using different colors.

To make the right decisions you need to know the latest news, to be always informed and updated. As we all know, the news influences the price trend.

That is why we provide you with the advantage of seeing the latest news under the section  Latest News widget on the left of your screen in Classic Mode.

If you want to share some information via a social network, you can use a special widget called Share and be able to connect and interact with your friends.

Transactions

Depositing / Withdrawing From Your WallexExchange Account

Now that you’ve secured and verified your account, it’s time to fund it!

You have the option of depositing fiat currency and/or digital assets/cryptocurrencies. 

To deposit, simply click the Deposit button for any of the assets and follow the instructions.

Fiat currency
We support funding in the following fiat currencies: USD, EUR, GBP, RUB, 
However, the availability of fiat deposit (and withdrawal) methods will depend on your residency and verification level. 

For example: EUR funding is available to most Intermediate verified accounts, but EUR withdrawals can only be done to bank accounts in the SEPA zone.

Cryptocurrency
If you’re funding your account with cryptocurrencies, select the one you’d like to deposit and generate an address for it.
Afterwards, you can either scan the QR code or copy the address using the select button and input it wherever the source of the funds are located.

Wallex Custody Account Integration for FIAT Withdraws

With Wallex Custody you are able to make withdrawals in FIAT currency (Euro, Dollar, Pound, etc.) without the risk of having bank account blockage or reasons to give.

First of all you need to open a Wallex Custody  account and then follow the step by step below to integrate it with the exchange, in order to make withdrawals safely and easily.

Let’s start the integration of your Wallex Custody account, select Dashboard in the main menu, then go to My Balance and click on Withdrawal next to the FIAT asset you want to withdraw.

  •  Select Add new account.
  •  Select the appropriate payment system.
  •  After selecting the payment system, the following page will open:
  •  Now, go to Wallex Custody and copy the bank account information to perform the bank transfer.

   

Follow the step by step below:

  • After logging into your Wallex Custody account, go to Transfer and then click on Incoming Wire Transfer.
  • Select the account where you want to receive the deposit and then click on CONTINUE.

How to enter the data correctly:

  • Copy your account nickname in Wallex Custody and enter it in the Account Nickname field indicated in the form.
  • Copy Bank Address, Location and Country information and enter it as a whole in the Bank Address field.
  • Copy Reference / Message and insert the information in the Bank Account Number field.
  • Fill in the rest of the fields referencing them by their names: Bank Name, IBAN, etc.

After filling in all fields, click on SUBMIT and you will be ready to make the withdrawal in your Wallex Custody account.

Just choose the amount and confirm the operation by entering the security code you will receive in your email and the 2FA code.

You have now successfully integrated your account!

Actions to Take if You Haven’t Received Your Crypto Deposit

Please, check if the respective amount is not below our minimum values.

Example: if the minimal amount is 0.003 BTC, deposits below this amount will not be credited.

If you still persist to have problems receiving your crypto deposit, create a ticket in Freshdesk and we will contact you.

Mobile View

The platform has a mobile friendly design to provide maximum comfort when working on a mobile device.

Also, if you want to have a quick access to the exchange, you are free to follow the presented steps:

Affiliates

Affiliates
The AFFILIATES page contains the affiliate unique link and special buttons for sharing this link via social networks or email. Also, there are affiliate fees for each pair on the page.
The page contains the affiliate’s tool of the exchange. You get a reward when other users start work via your special link.

Affiliate revenues
This spreadsheet shows information about affiliate’s levels and the trader’s reward from the affiliate program.

My affiliates
This spreadsheet contains information about the rewards which you get from a referral program.

Security

Activating the 2FA
This mechanic is applied to increase the security of the exchange use. You  should mark activities for 2FA. After that, the system will request a 2FA code for different actions, for example, a deposit or money withdrawal.

After clicking on Enable a window will pop up, displaying a QR code which you must scan with the Google Authenticator app. After that inside the app you will receive a 2FA code which you must put into the specified field.

Securing your your Wallex Exchange profile

  1. Never allow anyone to create or manage your account on your behalf.
  2. Choose a Username that is hard to guess and will not be used on any other website. Never share your username with anyone.
  3. Create a Password that is long (at least 15 characters) and that is not used on any other website.
  4. Set up Login 2FA, like Google Authenticator. This is the most important security feature. 

Warning about Login 2FA backups: A poorly stored 2FA backup can be counterproductive and may result in your 2FA being compromised. If you are worried about losing your Login 2FA, set up a Master Key instead (see below).

Warning about authenticator apps that use cloud storage: If their cloud storage is hacked, it can compromise your Login 2FA.

  1. Beware of phishing scams. Even Login 2FA can’t protect your account if you enter it on a phishing website or share it with a scammer.
  2. Only use Wallet Exchange official Web-sites. Third-party Web-sites or mobile apps using Wallet Exchange name or asking for your Wallet Exchange credentials are forms of phishing.
  3. Use API keys with caution. Sharing your API private key or QR code is the same as sharing your account password!

Please refer to the 2 Factor Authentication section

Securing your Email

If the email account associated with Wallex Exchange account is compromised, it can be used to request your username, reset your password, and approve withdrawals.

  1. Create a Password using the same tips as for your Wallex exchange password, but make the email password different.
  2. Set up Login 2FA just as you would for your Wallex exchange account, and don’t use the SMS option if your email provider offers it.
  3. Remove your phone numbers from your email account.

Securing your Internet
A compromised internet connection can expose you to hacker attacks. Here are some ways you can secure your internet connection:

  1. Router password. Change the default password on your home internet router. Keeping the default password will greatly compromise your security. To prevent brute force attacks, use a long phrase (rather than a single word) along with numbers and symbols.
  2. WiFi password. Make sure your WiFi network is password protected. This is separate from the router password.
  3. Guest network. Create a guest network if your router has that option and keep the main network private for your devices only.
  4. Avoid public WiFi networks. Use your mobile data plan instead. If you have to use a public WiFi network, make sure to have a reputable VPN (avoid free VPNs).

Securing your Devices
A compromised device can log everything you type into it, and mobile devices are the most common way to use Two Factor Authentication (2FA)

  1. Device password. Create a secure passphrase and use fingerprint login if possible. Avoid easy to guess pins and login patterns. 
  2. Don’t share your device. Don’t get guilted by friends and family to share access and passwords to your devices, especially if you use those devices for your 2FA.
  3. Never give remote access. Some customer service teams will request remote access to your computer to help troubleshoot technical issues, but this is very dangerous and it is also the favorite technique of scammers. Always say ‘No’ to applications such as RemotePC, TeamViewer, and GoToMyPC. Wallex exchange Support will never ask you to install remote access software!
  4. Avoid public devices. Only login from your personal devices.

5. Avoid work devices for personal accounts. They are able to monitor and record your activity.

Using the Withdrawal Address Whitelist
The withdrawal address whitelist is another security feature designed to make withdrawals safer. If the withdrawal whitelist function is turned on, your account will only be able to make withdrawals to the addresses that are whitelisted. In other words, you can block withdrawals to any address besides the address indicated by you.

You can use only one address for each currency. In order to activate Withdrawal Address Whitelist, please go to your account page then SETTINGS and navigate to the WHITELIST ADDRESS tab.

It is important to note that you can always add any other address to the whitelist. You simply need to change the settings. In this case, however, your withdrawals will be blocked for five days. If you attempt to withdraw funds during these days, you will be notified via email about temporary disablement. To change the settings, you will need to enter your 2FA code.

To conclude, if you turn on withdrawal whitelist function, you will always have an extra layer of security over your funds.

Digest
In SETTINGS -> GENERAL under DIGEST you can select your mailing preference to receive a summary of your account activity and balances on a periodic schedule of your choice.

Resetting your password
You can change your password. In order to do that, you should go into your profile, navigate to SETTINGS and inside the GENERAL tab you will see the Reset Password form.

Vouchers

New Voucher
This section is used to create a new voucher on the exchange. You should put in the currency type, the amount of money, the quantity and create a hash. Before you continue you will need to put in your 2FA code. After that, the system sends you an email with the code to redeem a voucher.

Redeeming a Voucher
You can redeem a voucher via this area “Redeem Voucher”. For the successful completion of the procedure, you should input the code that you got from the other trader.

My Vouchers
This spreadsheet shows the history of your voucher creation and reception.

OTC

Over-the-counter (OTC) trading offers deeper liquidity and a private, more personalized service to institutions and high net-worth individuals needing to fill large orders that might be too disruptive if placed on open markets at the exchanges. Our OTC desk will provide you with execution and settlement services that are discreet, secure and without doing any of the legwork.

Crypto OTC is simply the trading of crypto assets directly between two parties. A trade can be crypto-to-crypto (swapping Bitcoin with Ether for example) or fiat-to-crypto (swapping US dollars for Bitcoin and vice versa).

Mainly, because buying or selling large amounts of crypto is difficult and we know that very well.

If you attempted to buy as much volume as all on one exchange, odds are that no one person is selling such an amount at any given time — you would have to buy it from multiple sellers.

To avoid slippage, we would be at your service by providing you the desired quantity at the best price available.

Our trading agents are just a message away from providing you a superb, high-touch service at every step, from the initial expert consultation all the way through to trade execution, with trade reporting and market insights.

Go to the “Messages” panel on your screen and send us your request through it.

Once we receive your trading request via message (it could be a short message consisting of your desire to buy/sell a certain amount of crypto) our trading agent will offer you a price by replying to your message based on current market rates and conditions.

At this point, you can decline, counter or accept.

The moment you accept our desk will ask for a deposit address where they can send the purchased assets, and we are obligated to deliver you the desired amount at the agreed price a piece, per a legal agreement signed during the onboarding process. We will then send the assets to the specified wallet address, along with a confirmation email to your inbox, and the trade is complete.

Please, contact us with your request and we will get back to you as soon as we can with more details.

Yes, both individual and corporate KYC verified accounts are able to trade within our platform.

  • Clients must be KYC verified (personal or business) to conduct OTC transactions.
  • Minimum trade size is 100,000 USD equivalent, however exceptions can be discussed on a case-by-case basis.

One of the benefits of using OTC trading for large amounts is that, theoretically, it has no influence on the market price of bitcoin. In practice, the effects of such trades are negligible compared to those made through exchanges.

What you need to know is that when you place an order for the purchase on an exchange, the amount immediately appears on the order book and everyone can see that. The deal of such a scale will cause the price of bitcoin to increase and this will result in other traders on the platform to adjust their prices accordingly. The situation on an OTC desk is completely different as the price and amount of bitcoin you would like to buy is known only from you and the buyer. The order remains in the broker’s book and is not visible to anyone else.

As long as traders are cautious of sensitive information and take all the required precautions, even the largest OTC deals would not pose a threat to bitcoin market price. That is why we, Wallex, are the best solution for you, always having your safety as our top priority, as we consider our Clients the most valuable assets of our company.

If you would like to place an order for huge amounts of BTC at once, you will have two options. Choosing a centralized auction-based platform such as the exchange. The advantage of this method is availability – exchanges are numerous, and bigger ones will likely have enough cryptocurrency to maintain the liquidity. They are also safe, trustworthy, and compliant with regulations. The drawback is that exchanges commonly have restrictive caps on daily traded amounts,the orders placed are visible for everyone, which is considered a huge threat to the market price. 

Another option for you is an OTC desk or broker. Perfect for clients with large amounts of funds, both crypto, and fiat, and, as a result, have much higher limits on trades. OTC desks keep the privacy of the orders, do not influence the market price, the process is conveniently handled almost entirely by the broker for your convenience.

Bitcoin can be considered anonymous cryptocurrency as the available funds can be linked only to addresses and not to personal identities. Of course, this counts as long as nobody can link you to your bitcoin address. Precautions against revealing one’s identity are absolutely necessary and required..

Be informed that OTC brokers require an ID document requested for anti-money laundering legislation known as KYC and AML, which is intended to stop illegal financial operations. You will need to provide us with your ID before you can trade but no one will know about your operations. 

Choose an OTC service that is reputable, trustful and  secure– you have your bases covered and can rest assured that trades will be anonymous.

Supported cryptocurrencies and trading pairs information

  • All cryptocurrencies can be traded against BTC, EUR, other cryptocurrencies and stablecoins
  • Altcoin/Altcoin trading is supported 
  • Contact us for a custom order or a custom trading pair and we will be back to you with an offer

Fiat currencies:

  • Euros (EUR)
  • US Dollars (USD)
  • British pounds (GBP)
  • Canadian Dollars (CAD)
  • Australian Dollars (AUD)
  • Mexican Pesos (MXN)

Digital assets:

  • Bitcoin (BTC)
  • Ethereum (ETH)
  • Tether (USDT)

CryptoProcessing

The Wallex Buy Crypto allows you to buy cryptocurrencies instantly even without having a registration with us. A secure and fast way which does not require you any efforts, simply one click and your wallet has already received the Crypto payment. 

Your satisfaction is of the highest importance to us, as we consider our Clients the most valuable assets of our company. That is why we offer you a solution specifically designed for your needs. 

Check at https://buycrypto.wallexbank.com/ and proceed with an instant transaction.

We provide you with a wide range of Cryptocurrencies you can choose from and buy, all listed on our website. 

To make an order you can use our website https://buycrypto.wallexbank.com/. Just enter the amount in the calculator and choose one of the available crypto coins. Then you will be able to enter your email, card details and crypto wallet address where you want your coins to be deposited. 

At this stage you will be asked to verify your identity to confirm the payment.

Please be informed that on our Buy Crypto you are only able to make a purchase of Crypto and you can not convert it to FIAT. You can have the options either to exchange to another Cryptocurrency or make a withdrawal to a place where you will be able to exchange into FIAT. 

If you are interested in selling or exchanging, we kindly recommend that you register at WallexExchange as it offers you the opportunity to convert both top FIAT/Crypto.

Please note that Buy Crypto is a unique solution for purchasing Crypto and you are not able to make a deposit from an external wallet. The only deposits supported are the ones executed via Buy Crypto.

Due to the international and local crypto regulations, have in mind that there are a few geographic restrictions for the provided services.

If you can find your country in the indicated list below, we regret to inform you that currently  we do not provide our services in your region. 

  •   Belarus
  •   Burma (Myanmar)
  •   Burundi
  •   Central African Republic
  •   Congo, Democratic Republic
  •   Cuba
  •   Iran
  •   Lebanon
  •   Libya
  •   North Korea
  •   Russia
  •   Ukraine
  •   Somalia
  •   South Sudan
  •   Syria
  •   Venezuela
  •   Yemen
  •   Zimbabwe

Regarding the storing of the Crypto, we kindly advise you to set up a separate wallet for each cryptocurrency on your PC or you can register a personal account on Buy Crypto and store all of your cryptocurrencies in it.

Please, make sure you have picked the wallet provider you feel most secure in. We insist on carefully checking the platform you are going to use to store your coins. As a company where security is of utmost importance, we can recommend you to make an account in WallexBank and process your transaction to a trustful wallet. 

Cryptocurrency purchase is a high-risk operation. It is necessary to analyze all possible risks associated with the market volatility. We are not responsible for sharp fluctuations in cryptocurrency, its fall in value, impairment and delistment.

A cryptocurrency is a digital or virtual currency that is secured by cryptography which records the transactions and manages the issuance of new units, which makes it nearly impossible to counterfeit or double-spend. This rule implies that it is hypothetically resistant to any kind of government impedances or control as they are not issued by any central authority.

Below you’ll find the two definitions commonly used in the world of Financial Technology:

  • Fiat is the financial term that describes any traditional government-backed currency such as US dollars, Euros, Mexican pesos, etc. When you’re “depositing fiat” or “making a fiat transfer” it simply means transferring money from or to your regular bank account to your Wallex Custody account.
  • Digital assets is an all-encompassing term for today’s digital currencies or coins – all Bitcoin, Ethereum and the hundreds of others available to buy and sell. When you are “holding digital assets” or want to “custody digital assets” it simply means you’re storing your various types of coins or digital currencies in highly secure wallets that are a part of Wallex platform

Block chain is a digital database containing information such as records of financial transactions that can be simultaneously used and shared within a large decentralized, publicly accessible network. Decentralized blockchains remain permanent, which means that all the information entered is irreversible, for cryptocurrency it implies that all transactions and financial processes are recorded and accessible for everyone.

Many cryptocurrencies are decentralized networks based on blockchain technology—a distributed ledger enforced by a disparate network of computers.

Each block in the blockchain contains its own hash, along with the hash of the block before it, as well as the time stamp. 

For a cryptocurrency transfer processed out successfully, it carries its own number of transactions, which serves as proof of the transfer so that your wallet is credited with the corresponding amount. 

As long as there is an existing transfer on the blockchain, it is referred to a unique id number of transactions called hash – this code is a long sequence composed of numbers and digits. This hash contributes to validating and finding any transaction on the blockchain network.

Altcoins are all cryptocurrencies excluding Bitcoin.

A Crypto address is a unique identifier that serves as a virtual location where the cryptocurrency can be sent. People can send the cryptocurrency to Crypto addresses similarly to the way fiat currencies can be sent to account numbers. However, the Bitcoin address is not intended to be permanent, but just a token for use in a single transaction. Unlike a digital wallet, a Bitcoin address cannot hold a balance.

The address itself consists of 26-35 alphanumeric characters. This string is the public half of an asymmetric key pair. The standard format for a Bitcoin address is P2PKH (pay to public key hash). Digital wallets generate addresses through cryptographic operations: The software generates a private key through an asymmetric signature algorithm and then derives the public key from the private one. The user signs with the private key and verifies that signature with the public key.

All cryptocurrencies have their own special format of the crypto wallet address, it is completely different for each available crypto on the website. A valid crypto address is an address of the wallet compatible with the cryptocurrency you chose. For instance, ERC-20 wallet is specifically for ETH, as BEP-20 wallet is used only for USDC.  Please, make sure you are familiar with the official wallet address specifications  for each currency in the open sources. 

In case an error notification appears to you saying that you have entered an invalid wallet address, please double-check if you have copied the wallet address correctly and if it matches the selected crypto.

A destination Tag/Memo is an additional address feature necessary for identifying a transaction recipient beyond a wallet address. 

Please note that the field Tag/Memo is mandatory for all transactions for cryptocurrencies that use this technology. Be informed that the following crypto wallets are one of the most common ones which use Tag/Memo: XRP, XLM, EOS, ATOM.
Crypto coins will not reach the account of the receiver if the tag/memo of your crypto wallet is not valid or missing in case the Crypto you are purchasing is one of the above mentioned.

In case you have forgotten to add your memo/tag, we highly recommend you to contact us in order for our Team to review whether your transaction can be identified within the system. From our side, we are always at your disposal and would help you proceed your transactions. Unfortunately, there is always a possibility that your wallet provider will not be able to recover your coins, so it is of utmost importance to double-check the details when you are making a crypto purchase.

Cryptocurrency transaction time depends on the type of cryptocurrency you are processing.

In regards to Bitcoin transactions they may take from 10 to 20 minutes to be validated and completed, for the rest of the coins the needed time on average can be up to 1 hour. 

The exact time, of course, depends on how soon the transaction is registered and approved in the blockchain network.

Account Management

To make a purchase, please be informed that it is not mandatory to open an account. You are able to buy crypto even without being registered on our system. Simply open our page https://buycrypto.wallexbank.com/, enter in the calculator the amount of fiat you would like to spend on buying the Crypto, the exact Cryptocurrency you would like to purchase, proceed completing a valid email address, where OTP codes will be sent automatically, your card details and crypto wallet address of the receiver. 

Once you have completed the indicated steps, you will be forwarded to your order page

The fastest way to complete your registration is to go to the page https://buycrypto.wallexbank.com/registeron and complete the required fields. Please enter your full names, a valid email address, mobile number and country of citizenship. You will receive a confirmation email from us shortly after, please follow the instructions indicated and complete your registration..

Registration is not mandatory to buy crypto, respectively the purchase will be processed without creating an account. If you would like to open an account, register in the system
using the following link https://buycrypto.wallexbank.com/registeron

In this case, you have forgotten your password, you can recover your access to your account by resetting the password. Simply click on Forgot Password. You will be able to set up a new password following the instructions in the email received from us. After the password is reset the withdrawals from the account will be blocked for 24 hours due to security reasons.

The minimum for withdrawal depends on the cryptocurrency and is usually equivalent to 0.0007 BTC plus blockchain network commission.

The minimum for the exchange depends on the cryptocurrency  you would like to purchase. Please note that the minimum is usually equivalent to 10 USD.

Please, note that altcoins are not stable and can be delisted from trading platforms for different reasons. If the altcoin is no longer available on main trading platforms, we will block these coins from transactions. 

In this case, your coins will be stored on the balance of the account until the coin is available again.

We kindly ask you not to hold your altcoins for a long time and withdraw them to a separate wallet specified for this exact cryptocurrency

Cryptocurrency purchase is a high-risk operation. It is necessary to analyze all possible risks associated with the market volatility. Indacoin is not responsible for sharp fluctuations in cryptocurrency, its fall in value, impairment and delistment.

Verification

To complete verification you will need to undergo a photo verification, which requires you to upload a photo of your passport/ID, and take a selfie on the verification page.
Also, you may be asked to provide proof of residential address.

To verify your residential address you can use a utility bill, bank statement, credit card statement, tax invoices or other government issued residential statements/certificates.
Please note that we cannot accept screenshots, mobile phone bills, medical bills, purchase receipts or insurance statements.

Proof of Address must be issued within the last 3 months. If your ID document contains your home address information, it can be used as Proof of Address.

In case your order is still processing for more than 2 minutes, please be informed that most probably the order did not reach a transaction stage. The most common reasons for that are that your card is not 3D secure and you may need to try again. 

Make sure you confirm your purchase via PIN code with your bank or you can try buying with a different currency from the initial one. Otherwise, if you are certain your card is 3Ds and changing currency does not help then we highly recommend you to contact your bank, they may be blocking your purchase attempts.

Note that you need to verify your card only once and all following transactions will be automatic. However, we will require verification if you decide to use another bank card.

The verification process protects you in case of card theft, hacking or fraudsters; this works the opposite way in case someone is trying to place a purchase using someone else’s banking card.

We never share your personal information with any Third Parties without your consent and collect only the information required to make sure that you’re the card’s owner. Our verification process is fully GDPR compliant, you can check the detailed information here: https://sumsub.com/security-compliance

If the verification process is not completed in 2 hours, unfortunately we will need to cancel the order and the pre-authorisation on your card. In this case, funds will be returned to your bank account shortly, usually within 3 business days, the exact time depends on the bank. Otherwise, please contact the bank and they will be able to see pending declined transactions and remove the hold status from your funds. If you require assistance with verification, please contact our support team and they will assist you further. 

You will be able to pass verification while your new order is pending. You can also notify our agent via live-chat to prolong the pending order.

Buy Crypto

Make sure you are using your own, 3D secure Visa or MasterCard bank card and have a driver’s license, ID or passport available to be able to complete the verification. Then please open this https://buycrypto.wallexbank.com/buypage and select in the calculator the cryptocurrency you want to buy, input the amount to be charged from your card in fiat and input the crypto address (or leave blank if you want to deposit to Indacoin wallet). Fill in the required fields and once your card is charged our support team will be in contact with you to verify your purchase.

Usually, it takes about 30-60 minutes after you make an order or complete verification (if it’s the first time you use the card on Indacoin).

At the moment we accept only Visa and Mastercard with a 3D secure option.

3D Secure technology consists of the programs Verified by Visa and MasterCard SecureCode.
After you enter your credit card details in our online store, a new window will appear, requesting your personal security code. The bank card issuer will authenticate the transaction within seconds, as well as confirm that you are the individual making the purchase.

Fiat money is every government-issued currency, like the U.S. dollar, the EUR or any other global currencies.

Currently, we only accept Visa/Master card payments on our platform.

You need to contact your bank and ask for the reason for the decline, perhaps they can lift the restriction so a purchase can be made. Please, also check if crypto purchases are permitted by your bank and your bank card is 3D secure.

If your transaction fails, we cancel the temporary pre-authorisation that was placed on your card when you first made your order.

In this case, funds should have returned to your bank account shortly, usually within 3 business days, the exact time depends on the bank. Otherwise please contact the bank they’ll be able to see pending declined transactions and remove the hold status from your funds.

We process the exchange according to the current market rate at the moment when KYC verification is completed and the order is approved. We are trying to make every transaction as profitable as possible for you but the amount that the user receives may differ from originally shown due to sharp jumps in rate.

In case, if the amount differs by more than 25 per cent, the user has the right to ask for a refund by providing a request via support@buycrypto.com

It is extremely unlikely we have accidentally charged you twice for the same order, so first, please check to see if you have placed two orders instead of one.

If this is not the case, please provide an official bank statement where it is specified that the transaction was authorised by Indacoin (not a screenshot of the SMS) via support@buycrypto.com and our finance department will investigate the case and provide you with any possible assistance.

If your card was stolen and used for the purchase on our platform by another person, please, block your bank card and contact our agent immediately via live-chat support or e-mail support@buycrypto.com for assistance.

We kindly ask you to contact us no later than 3 days from the date of purchase, so that immediate action is taken on our side and if possible – a refund.